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Starbucks Malaysia ‘stands for humanity’ even as Israel boycott weighs on revenue

  • Social media users mostly panned Starbucks Malaysia’s statement, with some saying that a neutral stance was as good as supporting Israel
  • Businesses in Malaysia seen with links to the US and Israel, including Starbucks and McDonald’s, have been targeted by an extended boycott

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A man reacts during a ‘Free Palestine’ rally near the US embassy in Kuala Lumpur, Malaysia, on December 22 last year. Businesses in Malaysia seen with links to the US and Israel, including Starbucks and McDonald’s, have been targeted by an extended boycott. Photo: EPA-EFE
Starbucks Malaysia on Wednesday said it condemned all acts of violence and stood for humanity, breaking its silence after a wave of anti-Israel boycotts by customers in the Muslim-majority nation sparked falling revenues last quarter.
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Businesses in Malaysia seen with links to the US and Israel, including Starbucks and McDonald’s, have been targeted by an extended boycott as local consumers protest the siege on Gaza that the strip’s health authorities say have killed around 30,000 people so far, mostly civilians.

In its statement, Starbucks Malaysia said it has been the victim of “false statements” that had led to acts of violence and vandalism at some of its stores and assaults on its employees.

A Starbucks outlet in Kuala Lumpur. Starbucks Malaysia said its Malaysia operations are fully owned by a publicly-listed Malaysian company and that it has no political agenda. Photo: Azneal Ishak
A Starbucks outlet in Kuala Lumpur. Starbucks Malaysia said its Malaysia operations are fully owned by a publicly-listed Malaysian company and that it has no political agenda. Photo: Azneal Ishak

It said its Malaysia operations are fully owned by a publicly-listed Malaysian company and that it has no political agenda.

“At Starbucks, our position remains unchanged. Starbucks stands for humanity. We condemn violence, the loss of innocent life, and all hate,” the coffee chain said in a statement posted on professional networking site LinkedIn and other social media platforms.

The statement did not mention the boycott.

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Starbucks Malaysia’s parent company, Berjaya Food, on February 21 reported a 38 per cent annual decline in revenue during its October-December quarter last year to 182.55 million ringgit (US$38.33 million), compared to 295.32 million ringgit during the same period in 2022.

The drop in revenue was “mainly due to the boycott in relation to the conflict in the Middle East”, Berjaya Food said in its quarterly report filed with Bursa Malaysia.

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