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Consumer protection in Hong Kong
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Hong Kong
Cathay says sorry, removes Family Guy episode with Tiananmen ‘Tank Man’ scene
Carrier apologises after internet user complains over content potentially breaching national security law.
4 Dec 2024 - 11:35PM
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33
Hong Kong economy
30% of travel platforms fail to state data retention policies: Hong Kong watchdog
18 Nov 2024 - 5:11PM
Cop29
Letters
|
Conflict of interest should have ruled out Azerbaijan as Cop29 host
16 Nov 2024 - 11:30AM
Hong Kong society
These Hong Kong eatery chains won’t let you use your own takeaway container
Consumer watchdog staff pose as patrons to test willingness of 15 chain restaurants to package takeaway in containers they brought with them.
15 Nov 2024 - 9:51PM
19
Hong Kong society
Hong Kong watchdog finds fragrance allergens in 12 laundry scent boosters
Consumer Council calls for possible labelling rules and finds four products contain chemical compound that can affect marine life.
15 Nov 2024 - 8:00PM
Hong Kong society
Hong Kong consumer watchdog receives 529 complaints in 10 months over concerts
Denial of refunds, unclear arrangements for meeting performers and obstructed views among cases received by Consumer Council.
15 Nov 2024 - 8:49PM
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Hong Kong
Would cooling-off period stop Hongkongers from being burned by gym hard sell?
Customers of failed fitness chain Physical say they prepaid large amounts for services to be used over many years.
15 Nov 2024 - 9:03PM
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9
Hong Kong healthcare and hospitals
Viagra kick? Coffee with erectile dysfunction drug triggers Hong Kong warning
Department of Health says tests show Firstwell Tongkat Ali Premix Coffee contains sildenafil, an undeclared controlled drug ingredient.
31 Oct 2024 - 8:45PM
Hong Kong healthcare and hospitals
Shady practices at Hong Kong pain relief, ‘bone-manipulating’ centres spotlighted
Just three convictions due to grey areas in adverts for pain-management services, official says.
30 Oct 2024 - 10:55PM
Hong Kong transport
Hong Kong buses under fire as most complained about public transport service
Public buses subject of more than 4,000 complaints in second quarter of 2024, increasing by 24.6 per cent year on year.
29 Oct 2024 - 12:53AM
Hong Kong courts
Probiotic maker sues Hong Kong’s consumer watchdog over ‘defamatory’ report
IPC Works Limited files lawsuit against Consumer Council after watchdog publishes report saying PicoLabb product contained harmful bacteria.
29 Oct 2024 - 3:31AM
Hong Kong
Hong Kong McDonald’s ‘not impacted by E coli outbreak linked to burgers in US
Company says ‘issue does not impact McDonald’s operations in Hong Kong in any way’.
23 Oct 2024 - 8:18PM
Banking & finance
Letters
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Hong Kong is playing the long game in digital asset regulation
Readers discuss the city’s ambition to be a regulatory hub for institutional digital assets, the difficult road to Mandarin competency, and supermarket shrinkflation.
22 Oct 2024 - 11:30AM
Hong Kong economy
Outside In
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For Hong Kong’s poorest, cheapflation hits harder than shrinkflation
Worryingly, prices are rising faster for cheap products than premium items as AI boosts retailers’ dynamic pricing abilities.
18 Oct 2024 - 6:27PM
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Hong Kong
Hong Kong watchdog urges retailers to relax restrictions on e-gift cards
Consumer Council finds discrepancies in policies for cards sold by 10 retailers, in areas such as purchase methods, expiry dates and refunds.
15 Oct 2024 - 7:00PM
Hong Kong economy
Hong Kong watchdog uncovers widespread shrinkflation among supermarket products
Consumer Council finds weight or volume of large majority of surveyed supermarket products cut by as much as 30 per cent while maintaining prices.
15 Oct 2024 - 9:08PM
7
Hong Kong
No antioxidant acid found in 1 of 17 vitamin C serums tested: Hong Kong watchdog
Product by South Korean brand Missha has no ascorbic acid, while many others also over-reported quantities of antioxidant ingredient.
15 Oct 2024 - 8:26PM
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Hong Kong economy
Hong Kong’s Perfit gym offers 3-year deals to clients of scandal-hit Physical
Customers who accept deal can use services already paid for under now-defunct Physical chain.
14 Oct 2024 - 11:59PM
War and conflict
Letters
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Be warned, the pain of war lingers long after the fighting ends
Readers reflect on the scars of the Nagorno-Karabakh conflict, waste management solutions for Hong Kong and the ticketing scramble for next year’s Coldplay show.
15 Oct 2024 - 9:13AM
Hong Kong
Hong Kong customers with Physical beauty packages can transfer them: investor
Contracts in fitness section are still being sorted out and customers will need to wait a few more days, spokeswoman says.
11 Oct 2024 - 11:21PM
Hong Kong economy
Hong Kong’s Perfit gym reopens another branch formerly run by defunct Physical
About 30 people seen at Mong Kok gym reopened by Perface, the medical beauty firm in talks with owner of now-closed fitness giant Physical.
10 Oct 2024 - 5:29PM
Hong Kong courts
Hong Kong’s MTR Corp accuses Physical of owing it HK$2.8 million in rent, fees
Corporation is seeking to recover HK$320,000, the sum remaining after deducting HK$2.48 million deposit paid by now-defunct gym chain in 2021.
9 Oct 2024 - 12:40AM
Hong Kong economy
Hong Kong’s Physical had HK$1 million but owed HK$10 million in bank loans
Government may have to settle outstanding loans it guaranteed under scheme if Physical fails to repay banks.
7 Oct 2024 - 10:18PM
4
Hong Kong courts
Hong Kong gym chain Physical ordered to pay HK$146,000 in damages to 2 customers
Small Claims Tribunal orders payment for unsatisfactory services and misleading sales pitches, after gym chain fails to appear in court.
7 Oct 2024 - 10:24PM
Hong Kong society
Second Hong Kong firm eyeing takeover of Physical gym chain not linked to first
Consumer Council chief says medical beauty firm Perface’s announcement on taking over gym chain an ‘important message and step’.
7 Oct 2024 - 4:06PM
Hong Kong
From ‘Healthy’ to ‘Perfit’: former Physical outlet in Hong Kong renamed again
Hong Kong’s consumer watchdog says new investor in gym has been in touch.
4 Oct 2024 - 7:00AM
Hong Kong transport
Hong Kong BYD owners won’t void battery warranty by using other firms: watchdog
Non-authorised service providers can carry out maintenance on BYD vehicles without invalidating relevant warranties, Competition Commission says.
3 Oct 2024 - 8:55PM
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LinkedIn
Hong Kong privacy watchdog ‘concerned’ over LinkedIn’s use of data for GenAI
Privacy Commissioner for Personal Data contacts social media platform over default opt-in clause in privacy policy update.
3 Oct 2024 - 9:28PM
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Consumer protection in Hong Kong
Hong Kong's Consumer Council is a watchdog focused on consumer rights and welfare.
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last updated:
9 September, 2024
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