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Microsoft outage leaves China largely untouched as tech self-sufficiency campaign pays off

  • The Windows error that resulted in a bluescreen on computers became a hot topic on Chinese social media platforms

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The Microsoft Windows recovery screen displayed at a currency exchange kiosk during a worldwide systems outage at Hong Kong International Airport on Friday. Photo: Edmond So
Wency Chenin Shanghai,Coco Fengin BeijingandChe Panin Beijing

The Microsoft Windows outage that affected foreign businesses and luxury hotels in China on Friday left the country’s key infrastructure, from airlines to banks, largely unaffected, according to industry sources and social media posts.

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As of 6pm local time, there have been no reports in mainland China of infrastructure breakdowns, while many airports in the Asia-Pacific region, from Hong Kong to Australia, were hit with disruptions. The international airports in Beijing and Shanghai were operating normally, according to their websites.

At the same time, the Windows error that resulted in a bluescreen on computers became a hot topic on Chinese social media platforms such as Weibo, as many foreign business offices across the country were affected by the breakdown.

Travelers queue at check-in counters for Hong Kong Express Airways at Hong Kong International Airport on Friday, after a worldwide systems outage. Photo: Bloomberg
Travelers queue at check-in counters for Hong Kong Express Airways at Hong Kong International Airport on Friday, after a worldwide systems outage. Photo: Bloomberg

A Shanghai-based staffer from a foreign company told the Post that her office started to experience computer crashes early Friday afternoon, and that almost everyone was affected. This employee’s laptop display was stuck on a blue screen with the message, “Recovery. It looks like Windows didn’t load correctly.”

The company’s information technology support then instructed everyone to shut down their computers, wait for further instructions and use mobile apps for instant messaging. The employee’s accounting work was subsequently delayed by the outage. “This month’s [financial] report will be late,” according to the staffer.

An employee from another foreign firm also reported experiencing blue screens around 1pm. While some of the employees could later restart their computers, they still could not access the company’s website, which displayed a “502 Bad Gateway” error. The company told staff that “global IT support has activated the highest level of response to address the issue”, according to the employee.

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On Xiaohongshu, an Instagram-like Chinese social media platform, multiple users complained about the difficulty in checking into international franchise hotels such as Sheraton, Marriott and Hyatt in Chinese cities.

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