Advertisement
Users who forgot their Apple Vision Pro headset passcode have to return device to store to reset it
- Unlike with other Apple products, users cannot reset the passcode of their Vision Pro without sending the device back to the store
- One complication with the Vision Pro is it does not have a USB-C port that lets users plug it into a Mac for troubleshooting
Reading Time:2 minutes
Why you can trust SCMP
Buyers of Apple’s new Vision Pro headset are finding it can be a major hassle if they lose their passcode.
Advertisement
The company is telling users who forget their code – typically a series of digits – that they will have to bring the device to a store or mail it to AppleCare customer support if they want to get it working again. Apple will then erase and reset it.
The issue is one of a few early customer-service snags surrounding the US$3,499 device, which went on sale on Friday. The company’s support staff also has been fielding questions from users struggling to set up Optic ID – an eye-scanning tool for logging into the device – and the built-in Apple Music app.
The passcode problem could be particularly frustrating. When customers enter their passcode incorrectly too many times, the headset will be disabled.
If users still cannot recall their passcode after a waiting period, they will need to send it back to Apple to be reset, according to guidance given to the company’s support staff. At that point, all content on the device will be erased.
Advertisement
Advertisement