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Didi Chuxing resumes all services in Wuhan as China’s ride-hailing sector hits restart button

  • Didi has restored its taxi-hailing, on-demand private car, Hitch carpooling and designated driving services in Wuhan
  • China’s largest ride-hailing operator will continue its rigorous hygiene protocols and other coronavirus protection measures

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At the height of the outbreak in China, about 160,000 Didi Chuxing drivers in 15 cities volunteered to help transport nearly 38,000 registered doctors and nurses fighting the coronavirus on the front line. Photo: Reuters

Chinese ride-hailing giant Didi Chuxing has reopened all of its mobility services in Wuhan, weeks after travel restrictions were lifted in the city known as the epicentre of the coronavirus pandemic.

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Didi’s taxi-hailing, on-demand private car, Hitch carpooling and designated driving services resumed operations at midnight on Thursday in the capital of central Hubei province, according to a company statement late on Wednesday.

“This moment marks a new beginning as we turn to support the full discovery of urban life and transportation in the country,” the company said.

The Beijing-based firm also indicated that it will continue to carry out rigorous hygiene protocols and other protection measures at its operations in China and overseas, as countries worldwide are still trying to contain the spread of Covid-19. In February, the company started a nationwide programme to install protective dividers between the driver and passenger seats in cars, as the coronavirus – which is spread by human water droplets – threatened to wreak havoc with the sharing economy.

Restoring services in Wuhan signals Didi’s effort to fully overcome recent challenges in China, the world’s biggest ride-hailing market, where the coronavirus outbreak led to a slowdown in demand because of government-imposed travel restrictions, lockdown of cities and businesses forced to suspend operations.

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As the public health crisis eased, the number of active users on ride-hailing platforms in China rose 17 per cent month-over-month in March, according to data from research firm Analysys.

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