TripGenie- Trip.com Group revolutionising travel through AI and Innovation
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Artificial intelligence (AI) is making waves across industries worldwide. A recent study by Youth I.D.E.A.S., a research centre by the Hong Kong Federation of Youth Groups, revealed that over 78% of youngsters in Hong Kong see generative AI as an irreversible trend.
The advent of AI has brought about significant transformations in how businesses operate and interact with customers, leading to improved efficiency and experience. In the context of travel, AI has become a powerful tool, revolutionising the way travellers plan and experience their journeys. From simplifying booking processes to providing real-time recommendations, AI has become a time-saving and valuable resource for tech-savvy travellers.
Recently, Trip.com Group took centre stage at a travel trade show, ITB Asia, where James Liang, Co-founder and Chairman of Trip.com Group, shed light on the pivotal role of AI in reshaping the travel landscape. By leveraging AI-driven innovation, Trip.com Group aims to enhance customer experiences and contribute to the ongoing advancements in the industry.
Enhancing Travel Experiences with Three Major AI Applications:
Recently, Trip.com achieved a significant milestone by introducing an AI-powered travel assistant called TripGenie. Unlike conventional AI language tools that merely answer queries, TripGenie provides actionable responses and presents high-quality, detailed itineraries for multiple destinations that are tailored and customizable for each travellers. This function has been well received by customers and travel experts, with TripGenie outperforming other AI tools.
