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Editorial | Hong Kong passengers deserve to be given an easier ride

  • City authorities aim to improve much criticised taxi services and clarify the role of popular ride-hailing concerns such as Uber on road to future

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A traveller uses the Uber app on his mobile telephone in Admiralty. Hong Kong’s government has revealed proposals for regulating ride-hailing services that are aimed at clarifying the status of Uber and other such services. Photo: Winson Wong

The ride-hailing platform service Uber has operated in the city’s unregulated shadows for a decade. During this time it has become a lightning rod for criticism from Hong Kong taxi drivers who complain it is threatening their livelihoods.

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At the same time, it has built up a reputation for service and convenience that puts the taxi industry to shame. It is well past time to end this long-running dispute.

At long last, the government has revealed proposals for regulating ride-hailing services that are aimed at clarifying the status of Uber and other such services once and for all. The Transport and Logistics Bureau, in a paper published this month, has proposed adopting stiffer penalties for illegal ride-hailing services and relying on licensing to regulate them.

It cited Singapore, Shenzhen, London and other regulatory regimes, but added it would develop its own framework by 2025. In a nod to the taxi industry, it also said it would strengthen services by launching premium cab fleets next year.

Nearly half the participants in a recent survey rated Hong Kong’s taxi service as either “very unsatisfactory” or “not very satisfactory”. Photo: Sam Tsang
Nearly half the participants in a recent survey rated Hong Kong’s taxi service as either “very unsatisfactory” or “not very satisfactory”. Photo: Sam Tsang

Uber has technically been operating in a grey area, and few of its drivers have been prosecuted. Hongkongers haven’t seemed to mind the legal murkiness.

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