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Police speak to an Uber driver. In 2022, there were 35 cases of vehicle seizures and licence suspensions over illegal ride-hailing services. Photo: Handout

Some Hong Kong cabbies undeterred by online backlash, continue to report 6 Uber ride-hailing services

  • Patrick Tam, Hong Kong Taxi & Public Light Bus Association’s secretary general, says vigilantism has been ongoing for at least two weeks, with over a dozen reports filed
  • Online anger erupted after footage circulated showing ‘passengers’ tricking Uber drivers into stopping near police patrols in bid to report illegal ride-hailing services

Some Hong Kong cabbies pressed on with posing as passengers and reported at least six Uber ride-hailing service cases to police on Saturday, a taxi trade representative said, despite reservations from industry leaders and online fury over the vigilantism.

Patrick Tam Man-chung, secretary general of the Hong Kong Taxi & Public Light Bus Association, also revealed to the Post that the “spontaneous action” had unfolded for at least two weeks, with more than a dozen reports filed before “undercover” footage went viral on Thursday.

The videos have led to calls online to “retaliate” by actively flagging taxi driver wrongdoings to authorities.

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Hong Kong taxi drivers continue to report Uber drivers despite online backlash

Hong Kong taxi drivers continue to report Uber drivers despite online backlash

Seven reports were made to police on Thursday and at least six more had been filed on Saturday, Tam said.

Tam shared a video featuring one such operation on Saturday in which a passenger asked a driver to stop his Tesla at the roadside near the Education University campus in Tai Po.

“I am an ordinary citizen. I suspect that you are illegally carrying passengers for reward. I have called police. Please park here,” the man said.

Police later confirmed they received a report at about 4.30pm on Saturday and had stopped five private cars suspected to be involved near the university.

A spokesman said the force had handed it over to Traffic New Territories North headquarters for following up on, and that no arrest had been made so far.

Tam, a taxi owner, said he has been supporting the action by offering advice after being approached by a group of taxi owners and drivers who “had accumulated grievances” and decided to take matters into their own hands.

“They felt there was bias in law enforcement by police, who have applied full strength to target taxis, but don’t seem to have the strength to crack down on unlawful car hires,” he said.

Although Uber has been in the city for nine years, many drivers are believed to be operating without a private hire car permit, which is subject to a cap of 1,500.

“What we and the [Uber drivers] are doing are two different things. We are regulated and must charge by the meter. This business environment is very unfair and unreasonable for us to compete in,” he said.

But public opinion may not be on his side.

Some Hongkongers have vowed tit-for-tat action after footage circulated online that showed individuals acting as passengers tricking Uber drivers into stopping near police patrols at the Kai Tak cruise terminal in a bid to report illegal car hires.

“We should just report to police whenever we see any taxi illegal parking,” said a post on the Reddit-like LIHKG, which received more than 1,500 upvotes as of Saturday afternoon.

A screengrab of a video showing a driver being told to pull over. Photo: Handout

Some internet users also called for tactics to inconvenience taxi operations including by, for example, demanding cabbies provide the exact change for the fare.

Facebook user Kate Ying posted a screengrab that appeared to show a traffic offence report to police made at 4am on Saturday.

In a dashboard video uploaded to the same post, a taxi was seen running a red light at the intersection of Arbuthnot Road and Caine Road in Central.

Tam revealed he was targeted with threats on social media, including warnings that roadside parking of his taxis would be reported and his personal information would be shared publicly, after being identified as an organiser.

“No matter how public opinion criticises our trade or whatever, we are on the side of the law. Why should I be bullied online?” Tam said.

Ng Kwan-sing, vice-chairman of Hong Kong Taxi Council, said the government should pay attention to the sentiments reflected by the operation mounted by “a small minority” in the trade, although he added he “would not encourage such behaviour” out of concerns over safety and potential disputes.

“Our view is that we all hope that the government will announce the regulatory proposal for ride-hailing services as soon as possible. We all hope things will get better,” Ng said.

The government plans to release a regulatory proposal for ride-hailing platforms in the middle of the year, but it is unclear whether it will ease restrictions for private cars to accept hires.

Ng and Tam also supported government initiatives to improve taxi services, including the introduction of a demerit point system in September to stamp out bad behaviour by drivers, as well as the creation of premium fleets across the city.

The taxi trade, which has been vocal about what it called lax enforcement in cracking down on Uber drivers, has in recent years been also marred by complaints of bad service and overcharging.

The taxi trade has in recent years been also marred by complaints of bad service and overcharging. Photo: Edmond So

Secretary for Transport and Logistics Lam Sai-hung urged the taxi industry to “live up to expectations” and seize opportunities brought by the new premium fleet initiative, noting that rogue practices of “a handful of black sheep” had led to “unpleasant experiences” for passengers.

Under the scheme, operators must accept electronic payments and be able to effectively handle customer complaints. A premium fleet can also charge extra for booking and other services.

“Through such managed fleets, we hope to improve taxi services and thereby bring about a cultural change in the entire taxi industry,” Lam said.

“Such changes are inevitable because if things carry on like this … the public will lose confidence in taxis.”

Lam also argued that an increase of HK$2 (26 US cents) in taxi flag-fall rates took into account a drop in earnings among drivers from pre-Covid levels, which he said would not be good for the long-term development of the industry.

Transport Department figures showed there were 35 cases of vehicle seizures and licence suspensions over illegal ride-hailing services in 2022, compared with the 91 recorded in 2021 and 44 in 2020.

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