Cathay Pacific fires 3 cabin crew members accused of insulting non-English-speaking passengers
- Cathay Pacific CEO Ronald Lam apologises for incident, saying airline has concluded investigation
- User on mainland Chinese social media claims flight attendant told colleague that passengers ‘cannot understand the human language’
Cathay Pacific CEO Ronald Lam Siu-por on Tuesday apologised for the incident, which was reported by a Mandarin-speaking passenger, and said he would lead a cross-departmental task force to carry out a review to ensure it never happened again.
Lam’s statement came hours after the airline said it had grounded cabin crew involved in the incident aboard a flight from Chengdu in Sichuan province to Hong Kong on Sunday. It was the third apology issued by the flag carrier in two days.
“We have already concluded the investigation into the incident. In accordance with the company’s policies, we have terminated three cabin crew members who were involved,” he said.
“I would like to reiterate our zero-tolerance approach to any serious breach of the company’s policies and code of conduct. There is no compromise for such violations.”
Lam stressed that Cathay employees must respect customers from different backgrounds and cultures, adding the company appreciated feedback and saw the incident as a “valuable lesson”. His statement carrying his apology was also posted on mainland Chinese social media platform Weibo
