Hong Kong treasury chief vows swift response to complaints over new e-pension system
Lawmaker Tik Chi-yuen earlier revealed more than 10,000 users had been affected by various issues since eMPF platform launched in June
Hong Kong’s treasury chief has pledged to prioritise addressing user complaints aimed at the newly launched electronic pension platform after some employers and staff faced delays when updating contribution records or struggled to withdraw their funds.
Secretary for Financial Services and the Treasury Bureau Christopher Hui Ching-yu said on Wednesday that any situation that affected the rights of employees in relation to their Mandatory Provident Fund (MPF) benefits was “unacceptable”.
But the minister also stressed that the eMPF platform was continuing to operate normally.
The eMPF Platform Company said concerns of possible widespread issues were unfounded, arguing that users needed time to familiarise themselves with the system and the reported problems were only isolated incidents.
The Mandatory Provident Fund Schemes Authority (MPFA) introduced the eMPF platform in June, marking the first major reform of the city’s pension system in two decades.
The HK$4.9 billion (US$630 million) project is a centralised electronic platform designed to standardise and automate MPF administration processes, streamline operations, cut costs, and enhance user experiences for all stakeholders, including 12 MPF trustees such as HSBC, Manulife and AIA.
