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Hong KongSociety

Uber Eats loses appetite for Hong Kong market, will exit by year’s end

  • Food delivery giant, among city’s big three, says it will be wrapping up operations due to slower-than-expected growth
  • Company is ‘more committed than ever’, however, to growing its Hong Kong ride-hailing service

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Uber Eats launched in Hong Kong in 2016. Photo: K. Y. Cheng
Zoe Low

Food delivery giant Uber Eats revealed on Tuesday it would wind down its Hong Kong operations by year’s end after seeing slower-than-expected growth.

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“Uber Eats has unfortunately not grown as expected in Hong Kong,” the company said in response to a Post inquiry. “This decision has been made independent of the global pandemic, and is in line with our broader strategy on Uber Eats.”

One of the city’s three main food delivery platforms – along with Deliveroo and Foodpanda – Uber Eats launched in Hong Kong in October 2016 and has seen a sharp rise in orders throughout the coronavirus pandemic over the past two years.

“After five years of partnering with restaurants and delivery people in Hong Kong, we have made the difficult decision to discontinue Uber Eats in Hong Kong on December 31, 2021,” the company said earlier in the day.

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Uber Eats said its priority was now to support its employees, restaurant partners, delivery people and customers as it moved towards shutting down, but added it was “more committed than ever” to growing its ride-hailing services in the city.

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“We will keep investing and serve more riders and drivers in coming years by bringing the very best technology to Hong Kong,” the company, which operates in a legal grey area in the city, said.
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