CEO of Hong Kong’s Cathay Pacific apologises for wave of flight cancellations, promises no new service disruptions
- Cathay CEO Ronald Lam speaks publicly for first time about saga since wave of flights axed over Christmas and New Year breaks, vows no new rounds of cancellations
- ‘This incident affected the travel arrangements of many travellers and caused a lot of inconvenience. Our entire team, including myself, feels very sorry,’ Lam adds
Hong Kong flag carrier Cathay Pacific Airways’ CEO has apologised for the airline’s handling of a recent wave of flight cancellations, promising that there will be no new rounds of service changes.
The airline’s focus would be ensuring its day-to-day operations over the Lunar New Year holiday and beyond were “reliable, steady and normal”, Cathay Pacific’s Ronald Lam Siu-por said on Thursday.
The carrier would establish a working group to investigate the cancellations and suggest how the company could improve, he added.
“To the affected customers, we want to represent Cathay Pacific in expressing our deepest apologies once again,” Lam said.
“This incident affected the travel arrangements of many travellers and caused a lot of inconvenience. Our entire team, including myself, feels very sorry. We will learn from this incident and make improvements.”
The airline CEO said there would be no new cancellations besides those already announced.
