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Hong Kong’s lowly paid elderly toilet cleaners suffer in silence (and stench) as city struggles with dirty public loos

  • Tender system for lowest bidder in cleaning contracts and lack of public education clogging up efforts to improve embarrassing situation
  • Bad maintenance and lack of job welfare for cleaners raise scepticism over government’s HK$600 million bid to flush away issue

Reading Time:7 minutes
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Wellington Street Public Toilet in Central. Hong Kong has a hygiene problem with its public loos, and most residents place little faith in such facilities. Photo: K.Y. Cheng

The trick to getting rid of the stench, toilet cleaner Mei says, is to use one part bleach to two parts water. Splashing the potent mix everywhere is the first thing she does when she starts work each morning.

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“I’ve been told not to use this much bleach because it’s bad for health, but how else would you get rid of the smell?” the 69-year-old grandmother asks.

Mei, who prefers not to give her full name, has been cleaning a public toilet in Happy Valley for almost five years. She works for one of the Food and Environmental Hygiene Department’s five cleaning contractors.

All 799 public toilets under the department’s supervision are maintained by contract workers like Mei.

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Working in a public toilet is far more challenging than her previous job as a school janitor.

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