Britain’s worst hotel chain? Britannia Hotels takes the top spot for seventh year in a row
- Annual customer satisfaction survey by consumer group Which? asked more than 8,000 hotel guests to rate their stays at well-known chains
- At the other end of the scale, Wetherspoon was lauded for its ‘huge stylish rooms’
Britannia Hotels has been rated the worst hotel chain in Britain for the seventh year in a row, with guests repeatedly describing its rooms as “filthy” and complaining about mouldy bathrooms and peeling paintwork.
EasyHotel and Ibis Budget also performed badly in an annual satisfaction survey by the consumer group Which?.
At the other end of the scale, Wetherspoon Hotels was rated best for the first time. It shared the top spot with Premier Inn, Britain’s biggest hotel chain, which has come first for the last four years of the survey.
Which? asked more than 8,000 hotel guests of 40 well-known chains to rate everything from bed comfort to value for money as well as the quality of food, customer service and overall cleanliness.
Britannia, which has 61 hotels across Britain, received one star out of five in almost every category except customer service, for which it scored two stars.
There really is no excuse for the grubby bathtubs and filthy rooms that we have seen year after year with Britannia so it is best to avoid them completely and go almost anywhere else
Cleanliness proved to be a particular issue, with guests repeatedly describing it as “filthy”, “dreadful” and “scruffy”. On average, guests were 10 times more likely to rate Britannia poorly in this category than across almost all the other hotel chains covered by the survey.
