Song Hoi-see crosses time zones to build pay-in airport lounge empire

When travelling, Song Hoi-see always brings along a watch showing different time zones. "As we operate in different continents, I travel extensively back to back across various time zones. When I arrive at a destination, I need to know the exact local time and the time of my businesses in other cities so that I can catch up with what they are doing and talk with them if necessary," says the founder and CEO of Plaza Premium Lounge. 

Song's company opened the first pay-in airport lounge in Hong Kong in 1998 and his empire has expanded to 120 locations at 35 airports around the world over the past 17 years.

Apart from time zones, he also needs to deal with different languages, cultures, laws and regulations. These all require excellent time management, which Song believes is very important for a business leader. "When I have a meeting, I usually set a time limit of half an hour and try to finish on schedule. I bring up the major points and discuss the key issues, and leave my team to follow up on the loose pieces after the meeting," he says.

Song says a business leader needs to be highly disciplined in what he or she is doing. He maintains a daily habit related to time. "Before I go to sleep, I spend about half an hour thinking, deep thinking, about what I am doing and what I am going to do as the next step. Then I spend 15 to 20 minutes practising meditation before I go to bed. I do it every day unless I need to go out in late evening."

To live a healthy lifestyle, Song exercises at least twice a week, either going to the gym or running along Bowen Road near his home on Hong Kong Island. He is also very cautious about what he eats, particularly at airports. "When you are travelling, you tend to eat a lot of unhealthy food at airports, such as deep-fried food, because it is easy to prepare." This has prompted Song to start an airport dining division with an emphasis on providing healthy food to passengers.

He started his pay-in lounge business out of frustration that most passengers who flew economy class had no lounge access at airports.