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Opinion | How Hong Kong’s next chief executive can show he means business with ‘result-oriented’ reform

  • The annual policy address should include concrete targets instead of pledges to review systems and formulate proposals, while senior civil service officers’ pay could be linked to performance
  • Key performance indicators for the civil service must convey an immediate sense of gain to the people to be meaningful and spur substantive action

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People enter and leave the government’s headquarters in Tamar, Admiralty, in December 2020. Photo: Nora Tam

Since Hong Kong’s first chief executive Tung Chee-hwa introduced the Principal Officials Accountability System in 2002, successive chief executives have tried their hand at enacting new measures to enhance public governance.

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Carrie Lam Cheng Yuet-ngor, the current chief executive, moved to review the existing promotion and appointment mechanism of senior civil service positions in her last policy address. The incoming chief executive, John Lee Ka-chiu, suggested in his election manifesto the use of key performance indicators (KPIs) for certain important tasks to underline the “result-oriented” approach of his government.
The intention is to be applauded. However, the real test is what KPIs are to be set and how senior officers, political appointees and civil servants alike will be held to account if they fail to meet the set targets.

It is perhaps not fair to say that the terms of previous chief executives were not “result-oriented” as policy addresses have been awash with pledges and targets in various policy areas. By the end of the period covered in the policy address, the chief executive takes stock of these targets and, lo and behold, few of them are unmet.

In theory, the people of Hong Kong should have cause to rejoice, but we know this is rarely the case. The policy address is a product of collective work within the government through a largely bottom-up process. Very few officials would propose to their political masters targets that they are reluctant to or cannot achieve.

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Even some of the chief executive’s own pet projects might not find their way into the policy address, should it be the wise counsel of the ministers and senior civil servants around them that the projects are too ambitious.
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