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Exclusive | How FWD married two of Richard Li’s ‘loves’ to create Hong Kong’s only home-grown, pan-Asian insurer

  • ‘I have two loves, the internet and e-commerce and life insurance, but they have never met,’ FWD CEO Huynh Thanh Phong recalls Richard Li Tzar-kai as saying
  • Strategy of leveraging the latest technology to continue to shape FWD’s trajectory, as firm targets becoming the top-ranked foreign player in Asean countries in the coming decades, CEO says

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FWD has achieved a streamlined claims process, and ‘in Hong Kong, you can even receive payments at a 7-Eleven’, says Huynh. Photo: Edmond So

A serendipitous meeting more than 10 years ago between a telecoms titan and a former Vietnamese refugee at Hong Kong’s exclusive Causeway Bay yacht club sowed the seeds for an insurance company that today covers against risks in seven countries along the ancient Silk Road.

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Richard Li Tzar-kai, the chairman of Hong Kong’s telecoms group PCCW and the younger son of the city’s wealthiest man, Li Ka-shing, said at the time that he wanted to marry the “two loves” – the internet and e-commerce, as well as life insurance – of his professional life, according to FWD’s CEO Huynh Thanh Phong.

On Monday, FWD marks its 10th anniversary, and Huynh can vividly recall his pivotal conversation with Li, their meeting serving as a catalyst for the founding of the only home-grown Hong Kong-based pan-Asian insurer.

The purpose of the meeting was to talk about an investment Huynh had made in Vietnam years earlier, Huynh recounted in a recent interview with the Post. The discussion, however, turned to the establishment of a pan-Asian insurance company.

FWD’s CEO Huynh Thanh Phong. Photo: Edmond So
FWD’s CEO Huynh Thanh Phong. Photo: Edmond So

Recognising the prevalence of national champions, they identified a gap in the market – the absence of a successful pan-regional insurer. “We looked at each other and came to the conclusion that it was the right time to [set up such a firm],” Huynh said.

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Li confided in Huynh about his two passions at the meeting. “I have two loves, the internet and e-commerce and life insurance, but they have never met,” Huynh cited Li as saying.

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