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Concrete Analysis | New trends emerge as hotel operators embrace ‘adapt, adjust and accommodate’ mantra for survival

  • Eastern Yogic mantra offers important instructions for hotel operators seeking to beat the industry slump
  • The slide in demand has given hotel owners a window to revamp concepts, quicken renovations and explore market repositioning

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Some workers seen outside a designated quarantine hotel in North Point, Hong Kong, in December 2020. Photo: Felix Wong
“Adapt, adjust, accommodate,” a phrase traditionally associated with Eastern Yogic philosophy, has become an important mantra for the hotel industry over the past year. Operators have been forced to adapt quickly to survive, adjust the nature of service, and stay in line with their ultimate service of accommodating guests.
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The Covid-19 pandemic brings continued challenges for the industry. While countries with strong domestic markets such as the US, China and Australia have seen some rebound, Hong Kong has been hit especially hard as the sector depends on cross-border and international travel.

Occupancy rates have been whittled down to 30 per cent (less in some cases) in 2020 from the 2018 highs of more than 90 per cent. They stood at just over 50 per cent in the first quarter, according to figures published by the Hong Kong Tourism Board, varying greatly between properties and locations.

The government’s “Designated Quarantine Hotel Scheme” provides some respite and operational cash flow for participating hotels. However, this only accounts for 10.3 per cent (or 8,958 rooms across 33 hotels) of the marketwide supply of 86,915 rooms across 312 hotels.

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Inside Hong Kong's mandatory coronavirus quarantine camp at Penny's Bay

Inside Hong Kong's mandatory coronavirus quarantine camp at Penny's Bay

With the holiday season upon us, the supply under the scheme is insufficient to cater to the inbound “quarantine” demand from travellers returning to Hong Kong. With hotels largely fully booked until September, additional hotels are needed to overcome the expected supply deficit.

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