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Coronavirus Hong Kong
Business

AIA launches telemedicine platform with HKT, Gleneagles Hospital as fourth wave of Covid-19 grips Hong Kong

  • AIA, the HKT phone network and the Gleneagles Hospital launched their DrGo platform for customers to book appointments with the hospital’s doctors
  • Patients can receive consultations and diagnosis via video on the platform, while medicine can be prescribed online and delivered within four hours

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Exterior of Gleneagles Hong Kong Hospital in Wong Chuk Hang on 22 November 2018. Photo: Nora Tam
Eric Ng
AIA Group Limited, Hong Kong’s largest publicly traded life insurer, has launched the city’s first hospital-backed telemedicine service just as the urban centre with one of the world’s fastest greying populations finds itself gripped by a fourth wave of coronavirus infections.
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AIA, the HKT phone network and the Gleneagles Hospital launched their DrGo platform for customers to book appointments with the hospital’s doctors. Patients can receive consultations and diagnosis via video on the platform, while medicine can be prescribed online and delivered within four hours.

DrGo is the first of a growing number of telemedicine services in Hong Kong that are sprouting up to bring accessibility and convenience to customers via a combination of technology and health care, delivered with social distancing in mind as the coronavirus spreads. Hong Kong is a rapidly greying society, where the number of people older than 65 years may more than double to 2.37 million between 2016 and 2036, or one in three of the city’s residents, according to the Census and Statistics Department.

“The Covid-19 pandemic has created a surge in demand for non-contact service modes, making the benefits of telemedicine even more pronounced,” said Ip Man Kit, chief operations officer at AIA Hong Kong & Macau. “This collaboration will combine our respective expertise to enable customers to enjoy comprehensive, one-stop care from medical consultation to follow-up treatment and claims.”

AIA Hong Kong & Macau’s chief operations officer Ip Man-kit. Photo: Handout
AIA Hong Kong & Macau’s chief operations officer Ip Man-kit. Photo: Handout
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DrGo will initially be available to AIA’s Hong Kong staff and financial planners, to be extended to the insurer’s Hong Kong customers next year.

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