AWARD WINNER Lydia Chan is a senior consultant with the health and beauty club Phillip Wain.
What does your role involve? I introduce beauty or fitness programmes to customers, arrange bookings for them and ensure that they get top quality service. I also assist in training sales staff.
How did you get into sales? I started selling in my teenage years while helping in my grandfather's store. My first sale was a pack of white sugar and I tried to cross-sell brown sugar and icing sugar at the same time.
Why did you join Phillip Wain? Beauty is an interesting field to many women. I enjoy being associated with beauty - learning new things and selling them every day. I enjoy interacting with people, and being able to help them at the same time. There are so many different types of beauty and fitness services at Phillip Wain which every modern woman needs.
Do you use Phillip Wain beauty treatments? Of course. My favourite treatment is the body massage. It helps me to relax, and I enjoy paying the staff price.
What motivates you? Thanks from my customers, the smiles on their faces and the confidence I gain from helping them. I am learning every day and I enjoy the process more than the result. It's not just the monetary reward but job satisfaction that drives me. Sometimes I don't even bother to read my salary slip.
