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How Telegram became a refuge for WeChat users during the coronavirus outbreak

Telegram features like channel broadcasts and optional chat encryption have helped some people stay up to date amid heavy censorship on Tencent’s WeChat

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In March 2019, Telegram said it saw a surge of 3 million new users within 24 hours when WhatsApp and Facebook Messenger suffered temporary outages. (Picture: EPA-EFE)
This article originally appeared on ABACUS

Until recently, Xiang Bao never had any reason to try out Telegram. The app, known for its secure messaging features, is blocked in China. But Xiang decided to give Telegram a try while looking for information on a new coronavirus spreading through the country ahead of the Lunar New Year holiday in January.

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During the early days of the Covid-19 crisis, Xiang became one of an increasing number of internet users in China using a VPN to climb the Great Firewall to get information about the deadly, rapidly spreading coronavirus on Telegram.

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“To some degree, it eased my anxiety about acquiring information,” said Xiang, a digital media professional based in Hangzhou, who asked to be identified by a pseudonym. “I obsessively checked coronavirus news during that time. It’s more intuitive and convenient to have a centralized broadcast platform.”

Although Telegram is known for offering end-to-end encryption when turned on, Xiang wasn’t getting her information through encrypted chat. She was instead relying on channels, another popular feature in the app used to broadcast public messages to an unlimited number of users. Channels also offer other benefits, like offering administrators and subscribers the ability to keep track of messages, hashtags and pages to find shared links and files.

Xiang discovered and joined one channel called “2019-nCoV outbreak real-time broadcast,” which was also created in January. And she’s been checking the channel regularly since then, saying it gives updated information faster than other sources.

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In addition to offering updates on the number of confirmed cases, the channel also shares information about local Chinese hospitals available for Covid-19 treatment, expert quotes and fact checking. (Picture: 2019-nCoV outbreak real-time broadcast/Telegram)
In addition to offering updates on the number of confirmed cases, the channel also shares information about local Chinese hospitals available for Covid-19 treatment, expert quotes and fact checking. (Picture: 2019-nCoV outbreak real-time broadcast/Telegram)
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