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Andrew Barclay

This article originally appeared on ABACUS
It’s such a common sight on the web you might not think twice about the little drop-down menu that allows you to select a country. But this small element is at the heart of a dispute between China and the West -- leaving some major companies caught in the crossfire.
American Airlines has become the latest airline to change how its website refers to Taiwan -- a move that other airlines are expected to follow before a final deadline imposed by Beijing of July 25.
It's in response to demands from China's Civil Aviation Authority, which contacted foreign airlines to say they should refer to the self-ruled, democratic island as Chinese territory. (They were also told to ensure that Hong Kong and Macau were listed as part of China.)
Until last month, Delta and American were among the few airlines to resist the demand, and continue calling Taiwan a country.
In recent months, a host of others have made the change, including Qantas, Japan Airlines, Air France, Air Canada, British Airways and Lufthansa.

While the move -- which for most involves changing their websites from "Taiwan" to "Taiwan, China" -- might not seem like a big deal, it actually represents a big win for Beijing in its bid to assert its claim to Taiwan. It also shows the increasing role technology -- in this case, something as simple as names in a web form -- plays in the world of high stakes diplomacy.
Taiwan reacted negatively, tweeting that the pressure from China was “an affront to rules-based order."
#China’s pressuring of airlines to delete #Taiwan from their websites is an affront to rules-based order. Taiwan is a much-valued democracy & this fact cannot be erased. The leaders of China claim to want to win the hearts & minds of Taiwanese. Such actions demonstrate otherwise.
  — 外交部 Ministry of Foreign Affairs, ROC (Taiwan) (@MOFA_Taiwan) July 25, 2018
But not all airlines have applied the change in the same way: Korean Air and Asiana Airlines, for example, have opted to list destinations by city and airport. (Prada and Airbnb avoid the issue by using maps instead of lists to define countries.)
The decision by American Airlines could be interpreted as a loss for Washington, who had argued the move was “Orwellian nonsense” -- but it appears the risk of angering Beijing and potentially flying fewer Chinese travellers proved too much.
It’s also not the first time Beijing has sought to pressure private companies.
Hotel chain Marriott faced similar pressure after its website listed Tibet and Taiwan as separate countries, while an employee “liked” a tweet supporting Tibetan independence. In response, Beijing blocked Marriott’s website and app for a week inside China.

For more insights into China tech, sign up for our tech newsletters, subscribe to our Inside China Tech podcast, and download the comprehensive 2019 China Internet Report. Also roam China Tech City, an award-winning interactive digital map at our sister site Abacus.



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A screenshot from Qantas.com listing Taiwan as part of China. (Picture: Abacus)

Abacus

Culture

Tech

Airlines across the world are changing their sites to appease China


Of course, the cost to doing business in China is that you will likely be doing business on China's terms. Airlines found this out the hard way when authorities objected to their web forms listing Taiwan as a separate country.


Chinese government censors

China society

Abacus - China Tech News